Five Tips for a Successful Digital Needs Analysis
(From the Center for Sales Strategy )
You finally got an appointment with a strong prospect. Now, it is time to prepare for a successful digital needs analysis to make sure that all the effort you spent getting the appointment isn’t wasted. You want to make sure that you have a strong and thorough needs analysis—because understanding your prospect's business, their specific needs, challenges and expectations is imperative to developing a solution that will achieve results. Here are five tips to help you prepare: 1. Do your homework. Visit their website on your desktop and a mobile device, check out their social media presence, and search for their products and services online to see where they come up in the organic and paid results. Know the answers to the easy questions before you get there, so you don’t spend time on asking questions that can easily be found on their site. This will also show the prospect that you spent time learning about their business before your call.
2. Ask questions that uncover their complete digital strategy. Simply asking about their digital strategy is not enough—you need to dig deeper. Ask about the goals of their website, how they get people to their website, and how they are using the digital capabilities to help consumers find their business.
3. Once you have a general understanding of their challenges, dig deeper to get more detail. Learn more about their heavy user—who are they, where they live, what they like to do, the benefits they seek and why they choose your client over the competition. Understand their challenges and which need is the most pressing today.
4. Discuss expectations. Know how they will measure success—and get specific. Make sure that you are both on the same page with respect to how your solution will be measured. If their expectations are unrealistic, challenge them, and set the right expectations before the campaign begins.
5. Develop a solution. Work with the prospect to develop an idea that gets them excited. Once you have the idea, consider which of your digital capabilities will best bring it to life and achieve the success that your prospect desires.
Utilizing these tips will start you on the path to conducting a comprehensive needs analysis. Good preparation is the key to success. Know what you want to accomplish and set that expectation before the meeting.